centers
Search

shipping methods

SHIPPING METHODS

SHIPPING METHODS

SOUTH AFFRICAN DELIVERY INFORMATION

All deliveries within South Africa will be made via our courier partner, Primetime Express. Subject to stock availability and receipt of payment, orders will be processed and dispatched within 1 - 5 working days, depending on the area. All orders over R750 qualify for free delivery, and orders under R750 are subject to a delivery free delivery fee of R110.

Please note that deliveries cannot be made to a PO Box address. It's important the right information is provided for a successful delivery to take place and it is your responsibility to ensure someone will be available to receive the order at the provided residential or business address.

If you have any queries please email [email protected]  and a member of our team will respond to you as soon as possible. Please be assured that the entire mesoestetic South Africa team are working hard and doing everything we can to ensure you receive your orders as swiftly as possible. 

 

DELIVERY POLICY 

IMPORTANT DELIVERY INFORMATION 

- We aim to process all orders as quickly as possible. Please be mindful that we do not process and dispatch over public holidays and weekends, and can only process during working days and within working hours. During the Christmas and New Year period it will take longer to dispatch your order. 
- In the event of delivery not being possible within 14 days of receiving your order, due to any unforeseen circumstance, we will arrange to have your order returned to us, cancel the order and process a full refund.
- If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
- If a parcel is deemed lost we will not be able to offer a replacement until 10 - 25 working days after the shipping date, subject to the customer completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timelines must be reported to Dermafrica in writing within 25 working days from the date of dispatch.
- In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Dermafrica must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.

- Please ensure the delivery address provided at checkout is correct. We do not deliver to Post Offices, vacant land or plots.
We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not resend or refund the order until the original parcel has been returned to our premises.

- Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately. 

Dermafrica's obligation to deliver your purchase to you is fulfilled when we deliver the item to the physical address, provided by you for delivery, and accepted and signed for by someone at the address. We are not responsible for any loss or unauthorized use of a product, after it has been delivered to the physical address provided by you.